AALAYA PRIVACY POLICY

Last updated: October 2026

Aalaya respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Aalaya collects, uses, stores and protects personal information when you visit our website, submit an enquiry, communicate with us, or use our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Aalaya

Aalaya provides luxury picnic setups, Sip & Paint experiences and styled celebrations in Melbourne and surrounding areas.

For privacy-related enquiries, you can contact us through:

Email: hello@aalaya-picnics.com.au
Location: Melbourne, Victoria, Australia

2. Information We Collect

Depending on how you interact with Aalaya, we may collect information such as:

• Your name

• Email address

• Phone number

• Preferred event date

• Event type

• Number of guests

• Preferred location

• Event or celebration details

• Enquiry and booking information

• Information you choose to provide about your preferences or requirements

• Payment or transaction information where applicable

• Communications between you and Aalaya

We only seek information that is reasonably necessary to respond to your enquiry, provide our services, manage bookings and operate our business.

Please do not provide sensitive personal information unless we specifically request it and it is necessary for your enquiry or booking.

3. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through our website

• Complete an enquiry or booking form

• Contact us by email, phone or social media

• Make a booking or purchase

• Communicate with us regarding an event

• Interact with our website

• Voluntarily provide information to us

We may also receive information through third-party services that you use to communicate or transact with Aalaya.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotes and package information

• Manage bookings and event arrangements

• Communicate with you about your event

• Arrange delivery, setup and pack-down services

• Process payments where applicable

• Provide customer support

• Improve our website and services

• Maintain business records

• Meet legal or regulatory obligations

• Send promotional communications where you have consented or where otherwise permitted by law

We will not use your information for purposes unrelated to the reason it was collected unless permitted or required by law.

5. Marketing Communications

From time to time, Aalaya may send information about our services, new packages, special offers or events.

Where required, we will provide you with the opportunity to opt out of marketing communications.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

6. Sharing Your Information

Aalaya does not sell or rent your personal information.

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business or provide our services.

These may include providers involved in:

• Website hosting

• Website forms

• Booking and scheduling

• Payment processing

• Email communication

• Website analytics

• Customer communications

• Business administration

We only disclose information that is reasonably necessary for the relevant purpose.

Where we use third-party services, those providers may handle information in accordance with their own privacy policies.

7. Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the user experience.

Depending on the tools installed on our website, this may include analytics or other website technologies provided by third parties.

Cookies may collect information such as:

• Browser type

• Device type

• General location information

• Pages visited

• Website interactions

• Approximate time spent on the website

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect how some website features work.

Important: once we know exactly which analytics and tracking tools you have enabled in Hostinger, we should update this section to name them specifically rather than keeping it generic.

8. Social Media

Aalaya may maintain social media accounts, including Instagram and Facebook.

If you interact with Aalaya through social media, the social media platform may collect and process your information according to its own privacy policy.

Information you publicly share on social media may also be visible to others.

Aalaya does not control the privacy practices of third-party social media platforms.

9. How We Store and Protect Information

Aalaya takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website, email systems and third-party business service providers.

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes or meet legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

10. Overseas Disclosure

Some third-party technology and service providers we use may store or process information outside Australia.

Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

Because our service providers may change over time, the countries in which information may be processed can also change.

11. Accessing or Correcting Your Information

You may contact Aalaya to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below.

We may need to verify your identity before providing access to personal information.

12. Privacy Complaints

If you believe Aalaya has mishandled your personal information or you have a privacy concern, please contact us first so that we can investigate and respond.

Email: aalaya.picnics@gmail.com

We will consider your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act 1988 applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

13. Changes to This Privacy Policy

Aalaya may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

The latest version will always be published on this page.

Last updated: October 2026

14. Contact Us

If you have any questions about this Privacy Policy or how Aalaya handles your personal information, please contact us:

Aalaya
Melbourne, Victoria, Australia
Email: hello@aalaya-picnics.com.au